Job Description

Job Description

Job Description

Salary: $52k - $70k

Join our team and experience MVP One!

Founded in 2000 to help MP2™ CMMS Software users unleash the power of MP2 and realize its benefits, MVP One is the market leader in CMMS/EAM software. Along with its professional and technical support services, award-winning MVP One CMMS/EAM software empowers maintenance organizations to keep assets running and plants profitable.

About the Role

MVP One seeks a driven Customer Success Representative to serve as a product expert and act as a liaison between sales, support, and other functional areas. The Customer Success Representative builds and maintains strong relationships with customers and monitors their experience with our products and services.

Key Responsibilities

• Become proficient in the MVP One implementation methodology and demonstrate technical competency using both MVP One and MP2.
• Onboard new customers post-sale and provide ongoing guidance to facilitate effective use of MVP One’s products and services.
• Develop and manage customer relationships to increase user adoption and prevent account churn.
• Understand customer business needs as they relate to our products and provide guidance to implement plans that outline critical success factors, KPIs, and metrics.
• Monitor account health to identify adoption gaps and customer challenges and provide best practice solutions.
• Drive customer references, testimonials, and case studies.
• Collaborate internally to share user feedback and drive product improvement.
• Promote new products, services, and marketing efforts, including webinars, training, and event attendance.
• Process customer orders won by account executives and customer success team members.
  • Schedule Training & Consulting Services
  • Release Technical Support Services
  • Process Subscription Amendments
  • Release Database(s)
  • Update Customer Accounts

• Schedule and coordinate in-person and virtual training classes hosted by MVP One.

Qualifications

• Bachelor’s degree and/or 2+ years of experience in technology sales, customer success, or account management in software or SaaS
• Manufacturing, maintenance, or facilities industry experience is preferred
• Willingness to work a flexible schedule and occasional overnight travel
• Bilingual in Spanish is a plus

Preferred Qualifications/Technologies  

• Proven ability to collaborate and build strong relationships with customers, including at the senior level.
• Excellent written and verbal communication skills, including the ability to chair meetings.
• Issue resolution and escalation management
• Technical aptitude and ability to learn software programs, including Salesforce CRM.
• Project management experience with software implementations
• Engage with cross-functional teams.
• Time management

What We Offer

• Full-time salaried position
• Hybrid work schedule
• Comprehensive health benefits options beginning day one (health, dental, vision, short term disability, life insurance)
• Paid time off
• Traditional & Roth 401k retirement plans
• Transit benefit program
• Fitness center access in office building
• Supportive and collaborative team culture
• Training and development opportunities

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