Job Description

Job Description

Job Description

Description:

We are seeking an experienced and talented individual to play a pivotal role as the EnGauge Customer Success Manager. In this role, you will be working within EnGauge, which is our internally developed, Salesforce-based, customer relationship management platform built for Advanced Planning Directors.

• 3+ years of experience supporting clients with various Salesforce products including at least two: Sales Cloud, Einstein Analytics, Experience Cloud, and Marketing Cloud.
• Create and manage onboarding, customer success, and account management programs that drive customer adoption, retention, and expansion.
• Ensure that EnGauge customers obtain the most value from the EnGauge ecosystem through intentional customer success programs.
• Proven experience in a customer service role within SaaS company or complex CRM software product, performing in-depth account and user management administration.
• Puts a focus on customer retention through an early orientation of product benefits that will satisfy customer needs and guides customers towards the realization of those needs.
• Experience creating and managing users, assigning profiles, roles, and data access.
• Strong analytical and problem-solving skills with a proven ability to derive insights from data.
• Internal acceptance test planning and execution skills, including developing data within test environments that will cover internal acceptance test scenarios.
• Utilizes story-telling skills to align people to the needs of prospects and clients.
• Training and communication skills to guide users on various aspects of EnGauge.

Preferred Requirements

• Excellent customer service and interpersonal skills to help bridge the gap between prospects, clients, and the product team.
• Understands and has had experience with Agile software development practices.
• Is goal-driven and gets the right things done without asking.
• Embodies an active listening and continuous learning attitude.
• Team-oriented and strong collaboration with effective communication skills.
• Has an innovative spirit that is curious and does not shy away from critical thinking and solving complex problems.

Our Benefits Include?

• An excellent schedule – office closes at 1 p.m. every Friday
• Annual profit sharing
• 401(k) with company match with discretionary contribution
• Company-sponsored group medical and dental insurance
• Company-paid life insurance
• Company-paid long-term disability
• Hybrid work environment
• Paid holidays
• Generous vacation time and sick leave
• Paid parental leave
• Casual dress year-round
• Professional membership and licensing dues reimbursement
• Tuition reimbursement
• Volunteer Time Off (VTO)
• Volunteer Time Off (VTO)

About Homesteaders:

Homesteaders Life Company, a mutual company owned by its policy holders, is a national leader providing products and services to help people design a better farewell. Founded in 1906, Homesteaders is known for secure preneed funding and innovative solutions that help funeral and end-of-life professionals and consumers connect with each other.

We are currently not hiring in Colorado, Montana, New York, Illinois, Minnesota, and California.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

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