Job Description

Job Description

Job Description

*This position is on-site*

The Customer Service position here at Genesis Diamonds offers an opportunity to work in a fast-paced and dynamic environment, providing valuable support to our clients.

If you are passionate about delivering exceptional customer service, have strong communication skills, and enjoy working in a team-oriented environment, we would love to hear from you!

Responsibilities:

• Greet customers warmly and provide knowledgeable assistance with their jewelry-related inquiries.
• Handle transactions accurately and efficiently using the store's point-of-sale system.
• Address and resolve customer concerns or issues promptly and professionally.
• Follow up with customers post-purchase to ensure satisfaction and foster loyalty.
• Inspect jewelry for any signs of damage or wear and report issues to management.
• Assist with the organization and display of jewelry to ensure an attractive and accessible presentation.
• Maintain the cleanliness and organization of display cases and all work areas.
• Ensure the store environment is clean, organized, and welcoming at all times.
• Perform routine cleaning tasks including dusting, vacuuming, and sanitizing surfaces.
• Replenish supplies as needed and ensure that all store equipment is functioning properly.
• Assist with visual merchandising and store layout changes to enhance the shopping experience.
• Maintain accurate records of inventory and customer transactions.
• Assist with stock management, including receiving and processing new inventory.
• Contribute to the store’s promotional activities and events as needed.

Skills:

• Excellent in person etiquette and communication skills
• Proficient in using computer systems and software applications
• Strong analytical and problem-solving abilities
• Ability to work independently and as part of a team

Requirements:

• Retail or Jewelry background
• Availability to work Monday -Saturday and the month of December

Generous Benefit Package including:

• Medical Insurance
• Paid Dental + Vision Insurance
• 401K + 5% company match
• PTO
• Sick Pay
• 7 Paid Holidays

About Genesis Diamonds!

We are proud to be part of this vibrant and growing city with its unique history and significant heritage. Since coming to the South in 2004, Genesis Diamonds has revolutionized the way diamond buying is done in Tennessee, Ohio and Kentucky. This concept empowers the customer and sets new standards for quality, education, and value. You will be dazzled by one of Tennessee, Ohio and Kentucky's largest selection of loose and mounted GIA certified diamonds complemented by an unsurpassed collection of the finest designers in the jewelry industry today.

Because of our impressive accomplishments, we have earned the prestigious titles of ''The Official Jeweler of the Tennessee Titans'' and "The Official Jeweler of the Kentucky Wildcats." Nashville residents have also voted Genesis Diamonds as both the ''Best place to buy an engagement ring in Nashville’ & "Best Jewelry Store” 14 years in a row. As part of our commitment to the community, we are also actively involved in many organizations such as the Tennessee Performing Arts Center and the American Heart Association.

Genesis Diamonds has successfully changed everything about how diamond jewelry is sold in the Southeast by offering greater value, more selection, and superior customer service. Our mission is to empower consumers while making diamond purchasing the romantic and pleasant experience it should be.

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