Company Description
Job Description
Wynn Las Vegas is seeking a Corporate Investigator to provide support in protecting company assets and provides a safe environment for our team members and guests; interviewing, investigating, summarizing, and writing comprehensive investigative reports to memorialize incidents that occur on property.
Essential Job Duties & Responsibilities
* Conducting thorough investigations, ascertaining conclusions, maintaining records and processes for auditing purposes, supporting department team members and maximizing opportunities for departmental success; maintaining all company standards; and ensuring excellent guest and team member experience.
* Document incidents and events into investigative reports, ensuring these reports will be completed in a timely manner and accurate relevant to the incident.
* Identify and use all forms and documents that are relevant within Corporate Investigations.
* Utilize of the iTrak computer program and become knowledgeable in basic and more complex procedures including, but not limited to, adding participants, transferring media files and forms, conducting supplemental reports, completing detailed and accurate incident reports and printing and emailing reports.
* Correctly identify affected persons and potential witnesses that are involved in incidents and events and ensuring the proper procedures are implemented, such as issuing statements to affected persons, collecting contact information from witnesses, advising lost property claimants to contact Lost and Found Services.
* Actively performing in computer program, like: Opera and conduct inquiries in guest(s) folios along with gathering information and history from guests and specific patrons using gathered contact and other information. HotSOS and become knowledgeable with initiating work order requests, providing specific issues and locations and providing additional information when necessary.
* Conduct more complex investigations in conjunction with incident reports. Investigations will include reporting safety violations, requesting video coverage from the Security Control Center, initiating engineering work orders via the HotSOS computer program and requesting lock interrogation reports via Timelox.
* Conduct the correct procedures and provide the proper documents that are relevant to the investigation.
* Document and correct any types of conditions or hazards that have contributed to incidents. These conditions include wet floors, low lighting conditions, debris, obstructions and worn or damaged areas.
* When applicable, effectively collect and secure any and all evidence related to incidents and affected persons and ensures the proper chain of custody is followed.
* Provide assistance to outside agencies and organizations. Outside agencies will include Las Vegas Metropolitan Police, Nevada Gaming Control Board, Taxi Authority, federal agencies and others.
* Work extensively with other investigative departments and provide information and specific details when necessary.
* Delivers and maintains a maximum level of property-wide service and satisfaction.
Contributes to company-wide communication and best practices.
* Effectively manages internal and external guest relations, which may require levels of patience, tact and diplomacy. Responsible for addressing guest issues as appropriate
* Works with guest claims/risk management to mitigate liability to the company while maintaining the highest quality of guest service.
Qualifications
Age, Gaming and Certifications:
* 21 years of age or above.
* Will be required to obtain and maintain registration or a work card issued by the Nevada Gaming Control Board.
* Must be able to acquire and maintain any licensing or active work cards required for this position at all times, to include a valid driver's license.
* CPR/AED/First Aid certification
Education and/or Experience:
* High school or equivalent degree required. Bachelor's Degree in a related field or equivalent experience preferred.
* Security, Law Enforcement investigative background is preferred.
* Requires comprehensive investigative experience.
* Requires solid computer skills and firm knowledge of Microsoft Office.
* Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail.
* Candidate must have fluent knowledge of chemicals, SDS, personal protection equipment, sanitation, and OSHA guidelines.
* Fluency in English required, second language a plus.
* Ability to compute basic mathematical calculations. Ability to decipher various reports and maintain reports upon request.
* Essential responsibilities include moderate physical ability such as lift or maneuver at least fifty (50) pounds, and varied instances of standing/walking.
* Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying-schedules to reflect the business needs of the property.
Additional Information
Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
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