Job Description

Provide support for PCs, servers, printers, and networking. Duties include configuration, installation, and troubleshooting hardware.

Moves, Adds, Changes - provide PCs, phones, network connections, and installation of new equipment as needed.

• Support senior technicians in the installation, configuration, and setup of hardware components.
• Provide support to users regarding network/hardware-related issues, offering timely assistance and solutions.
• Assist in preparing hardware equipment for installation, including unpacking, organizing, and assembling components.
• Aid in testing hardware functionality after installation, following established procedures and checklists.
• Help maintain accurate records of inventory, installation procedures, and configurations.
• Actively engage in learning about hardware systems, installation techniques, and troubleshooting methods through on the-job training and guidance from senior team members.
• Assist senior engineers in various network projects, such as upgrades, expansions, or implementations, by following instructions and completing assigned tasks.
• Replace printer toner and safely dispose of empty cartridges.
• Provide back up support to ISD help desk via phone and email regarding Microsoft Office, Vertafore, Email, phones, and other third-party software, hardware, and websites.
• Maintain professional accreditation necessary to meet agency standards.
• Build and maintain a favorable and professional work relationship with other staff members.
• Communicate with Supervisor/Manager any issues to ensure excellent service.
• Adhere to established employee manual policies and guidelines.
• Adhere to workflow procedures and follow guidelines to reduce the risk of E&O claims.
• Promptly report all E&O claims and potential E&O claims.
• Maintain confidentiality in all aspects of client, staff, and agency information.
• Perform other duties and projects as assigned.

• College degree preferred, high school diploma or equivalent required.
• Understanding of basic hardware components and their functions.
• Must demonstrate basic PC/Networking skills.
• Capable of lifting and moving equipment, working in various physical environments, and complying with safety protocols.
• Strong attention to detail and willingness to follow instructions accurately.
• Experience and knowledge of Microsoft Office programs.
• Must be flexible and able to work weekend and evening hours as required.
• Works effectively and relates well with others, including superiors, colleagues, and individuals inside and outside the company, in a professional manner.
• Demonstrated ability to communicate effectively.
• Valid driver's license and acceptable driving record.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Salary Range is $37,500 - $42,500.

The specific salary offered may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location.

PI767223d9de86-30492-34850704

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